ORR Inquiry into GTR Rail Chaos seeks YOUR views

I recently received notification that the Office of Rail and Road has opened the Inquiry into what went wrong with the GTR Timetable launch on 20th May.  They are now seeking submissions from anyone affected.  Clearly, it is extremely important that any affected passengers take the time to feed in their experiences.  Please read the details below to find out how you can submit. 

Office of Rail and Road Statement

In May 2018 a new timetable was introduced for large parts of Britain’s railway network, causing major disruption to services for passengers especially in the North of England and in the South East.

At the request of the Government, ORR has established an Inquiry into the factors that contributed to the failure to produce and implement a satisfactory operational timetable in May 2018. The Inquiry will draw conclusions and make recommendations based on a thorough assessment of the causes, consequences and management of the disruption to avoid a repeat of these problems for passengers, other users and railway staff in the future.

The Inquiry will be conducted in addition to and alongside ORR’s existing monitoring and investigation activity that began in February 2018. This is looking into the compliance of Network Rail and the train operating with the terms of their licences in relation to the timeliness of the provision of timetable information to operators and passengers.

The Inquiry welcomes evidence from those affected by the disruption. It will publish an interim report in September, and final recommendations by the end of the year.

You can contact us at Timetable.Inquiry@orr.gov.uk.

Please complete our short survey gathering experience of passengers affected by 20 May timetabling issues.